Account Executive

Apply

To submit your application, please email your CV and cover letter to:

recruitment@indwe.co.za

Purpose:
To grow market share by gaining, maintaining, growing, and retaining business accounts.

Focus:
Commercial


Division:
Business Operations

About the role


About the role

Context (external/internal factors which influence the work environment, taking into account future conditions and strategic requirements):

  • Financial services sector
  • South African Regulatory framework of insurance/brokerage industry
  • Competitive environment
  • Customer focus
  • Service excellence
  • Target driven environment

Customers (to whom the service is rendered/impacted upon):

  • External clients
  • Suppliers (Insurers)
  • Internal customers: Indwe divisions and departments

Number of subordinates: None

Reporting line (immediate manager): Manager: Business Insurance

Minimum requirements
Education:

  • Matric
  • Level 4 FETC short-term insurance qualification
  • Higher Certificate in Insurance 
  • Post-matric qualification is an advantage (BCom Risk/Accounting, BBA)
  • Passed RE qualification

Experience:

  • Account Executive

Minimum 7 years short-term insurance with 3 of the 7 years in a commercial account servicing and sales capacity

  • Experience working in a brokerage

Competencies:
Skills:

  • Business acumen (understand the economic environment and identify viable financial opportunities)
  • Broking skills – medium to large commercial accounts
  • Influencing and negotiation
  • Computer literacy
  • Communication
  • Delegation
  • Analytical ability
  • Negotiation
  • Presentation
  • Decision-making
  • Time management
  • Report writing
  • Selling
  • Ability to manage own work and outputs

Knowledge:

  • Insurance and brokerage industry and environment
  • Knowledge of specialist liability is an advantage
  • Commercial insurance knowledge to at least an intermediate level on all commercial classes
  • Legal requirements of the insurance industry
  • Marketing and sales principles
  • Knowledge of products and services
  • Knowledge of underwriting criteria

Personal attributes:

  • Assertiveness
  • Interpersonal effectiveness
  • Service excellence
  • Ability to effectively adapt to change
  • Attention to detail
  • Self-motivated
  • Enthusiastic
  • Result-oriented/Deadline-orientated
  • Professionalism
  • Ability to work under pressure
  • Work according to set policies and procedures
  • Target-driven
  • Creative and innovative
  • Ability to work in a team
  • Ethical

Key Performance Areas

Key Performance Outputs

1. Maintain portfolio

  • Attend to all client queries (revision/renewals, rate negotiations with insurers, amendments, cancellations, unpaid premiums)
  • Do up and cross-selling of products
  • Attend to audit lists regarding information captured into the system
  • Minimise cancellations through regular and proactive dealings with clients
  • Assist clients with claims-related problems and report all deviations to management
  • Service clients in accordance with the Indwe Minimum Commercial Service Standards

2. Growth and profitability

  • Retain, develop and grow existing clients
  • Provide after-sales service for new business
  • Identify opportunities for up/cross-selling and write additional business

3. Client liaison

  • Regular networking
  • Identify opportunities and implement marketing and promotional activities
  • Build relationships through regular contact, identifying critical decision makers with all stakeholders (client, insurers, etc.)
  • Client communication - Keep clients informed of developments in the industry and market

4. Client Service administration

  • Adhere to FAIS requirements and set company procedures
  • Ensure that policies and endorsements are loaded onto the system
  • Ensure that claims are registered and follow up until the claim is finalised.
  • Maintain renewal lists and ensure that renewal schedules are sent to clients
  • Responsible for proactive underwriting
  • Business administration - new, amendments, additions, renewals
  • Ensure all communication with the client is in accordance with FAIS minimum standards
  • General correspondence and emails to clients according to company standards
  • Compile and submit reports on time to the line manager as per set standard
  • Accurate and prompt partner registration and ensure that payments are made

5. Perform credit control

  • Ensure that debit order information is updated and liaise with the bank
  • Collect money from clients electronically (where applicable)
  • Advise relevant parties of unpaid items

 

About Indwe

All Indwe employees are expected to conduct themselves in a manner commensurate with the Indwe values:

Innovative

Actively seeking continuous Improvement

Nurturing

To care for our clients with Empathy

Driven

Proving the best solutions to our customers

Willing

To learn, grow and embrace diversity

Eager

To take responsibility and use initiative