Business Insurance Manager


To submit your application, please email your CV and cover letter to:

To provide leadership to a commercial team focused on retaining and growing profitable clients and acquiring new profitable commercial business.

Division: Advisory

About the role

Context (external/internal factors which influence the work environment, taking into account future conditions and strategic requirements):

  • Financial services sector
  • South African Regulatory framework of insurance/brokerage industry
  • Competitive environment
  • Customer focus
  • Service excellence
  • Target driven environment

Customers (to whom the service is rendered/impacted upon):

  • External clients
  • Suppliers (Insurers)
  • Internal customers: Indwe divisions and departments

Number of subordinates: May vary according to the office

Reporting line (immediate manager): Regional Manager: Mpumalanga

Minimum requirements

  • Matric
  • Level 4 FETC short-term insurance qualification
  • Passed the FAIS regulatory exams for representatives
  • Higher Certificate in Insurance
  • Diploma in Business/Risk Management an advantage


  • 7-10 years’ short-term commercial insurance sales and service experience in a brokerage (proven track record) 
  • Corporate experience is an advantage
  • 3 years in a management or supervisory capacity (proven track record)
  • Past experience in the day-to-day servicing of clients in the platteland would be an advantage


  • Business acumen (understand the economic environment & identify viable financial opportunities)
  • Leadership ability – ability to inspire sales and service teams
  • In-depth Insurance knowledge
  • People management
  • Computer literacy
  • Communication
  • Delegation
  • Analytical ability
  • Networking
  • Negotiation
  • Presentation
  • Decision making
  • Time management
  • Selling
  • Ability to manage change


  • Understanding of the insurance and brokerage industry and environment
  • Legal requirements of the insurance industry
  • Technical insurance knowledge – (underwriting, etc.)
  • Marketing and sales principles
  • Indwe servicing standards
  • People management principles

Personal attributes:

  • Assertiveness
  • Interpersonal effectiveness
  • Service excellence
  • Sales-orientated
  • Resilience and tenacity

Key Performance Areas

Key Performance Outputs

1. Increase Indwe’s market share

  • To develop and implement a growth plan from current business.
  • Analyse the local economic environment that the branch operates within and identify new business opportunities.
  • Translate marketing/sales plans into individual team’s performance objectives.
  • Manage the sales process and provide leadership for the sales team to achieve and exceed targets.
  • Ensure each account has a growth plan and target.

2. Sustainable Profitability of the portfolio

  • Ensure that the portfolio is profitable and sustainable by writing quality business.
  • Identify and create opportunities for cross and up-selling.
  • Manage the sales budget to ensure return on investments.

3. Build and manage the relationship between Indwe and its new and existing clients

  • Identify key decision-makers and build strategic relationships. 
  • Create business development opportunities by identifying specific client needs and providing appropriate risk solutions.
  • Brand ambassador – Ensure that the Indwe brand is positioned positively in the market.
  • Ensure a multi-tier relationship is in place for the branch’s top twenty accounts.
  • Ensure appropriate Indwe service standards are in place for all commercial business.

4. Operational effectiveness

  • Develop and manage processes and systems to ensure efficient and effective integration of new business written.
  • Approve new business according to set standards.
  • Ensure that the budget is managed appropriately (no deviations, if any – prior motivation).
  • Assist with broking of large commercial and corporate clients in the branch where necessary, and service allocated portfolios on a daily basis.

5. Human Capital growth and development

  • Ensure the recruitment and retention of key personnel.
  • Ensure the implementation of the Performance Management System to build a high-performance ecology within the organisation.
  • Train and develop staff (guidance, mentoring, formal training).
  • Effective management of employee relations.
  • General people management administration – e.g. leave.
  • Create positive energy among the team.

6. Transformation

  • Ensure the attraction and selection of top calibre EE candidates in line with regional targets.
  • Accelerate the development of key EE personnel for succession planning.
  • Contribute towards the achievement of the Regional BBBEE targets (Scorecard).

About Indwe

All Indwe employees are expected to conduct themselves in a manner commensurate with the Indwe values:


Actively seeking continuous improvement


To care for our clients with empathy


Proving the best solutions to our customers


To learn, grow and embrace diversity


To take responsibility and use initiative