Purpose:
To receive walk-in, telephonic clients and operate the switchboard while maintaining a professional image of Indwe.

Focus:
Individual and Commercial Lines

About the role

Context (external/internal factors which influence the work environment, taking into account future conditions and strategic requirements):

• Financial services sector
• South African Regulatory framework of insurance/brokerage industry
• Customer focus
• Service excellence
• Target driven environment

Customers (to whom the service is rendered/impacted upon):

• External clients
• Internal customers: Indwe divisions and departments

Number of subordinates: 0
Reporting line (immediate manager): Manager: Individual and volume business

Minimum requirements
Education:

• Matric
• Certificate in Office Administration or relevant qualification is an advantage

Experience:

• 3 years’ experience as a receptionist in a professional establishment

Competencies:
Skills:

• Computer literacy
• Communication (verbal and written)
• Time management
• Planning and organising
• Switchboard operation skills

Knowledge:

• Basic administration
• Indwe’s mission, vision and values
• Organisational awareness (structures, role players etc.)
• Indwe policies and procedures

Personal attributes:

• Interpersonal effectiveness
• Service excellence
• Ability to effectively adapt to change
• Attention to detail
• Self-motivated
• Committed
• Assertiveness
• Resilience
• Frontline appearance
• Professionalism
• Ability to work under pressure
• Work according to set policies and procedures

About Indwe

All Indwe employees are expected to conduct themselves in a manner commensurate with the Indwe values:

Innovative

Actively seeking continuous Improvement

Nurturing

To care for our clients with Empathy

Driven

Proving the best solutions to our customers

Willing

To learn, grow and embrace diversity

Eager

To take responsibility and use initiative