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To submit your application, please email your CV and cover letter to:

To receive walk-in, telephonic clients and operate the switchboard while maintaining a professional image of Indwe.

Individual and Commercial Lines

About the role

Context (external/internal factors which influence the work environment, taking into account future conditions and strategic requirements):

  • Financial services sector
  • South African Regulatory framework of insurance/brokerage industry
  • Customer focus
  • Service excellence
  • Target driven environment

Customers (to whom the service is rendered/impacted upon):

  • External clients
  • Internal customers: Indwe divisions and departments

Number of subordinates: 0
Reporting line (immediate manager): Manager: Individual and volume business

Minimum requirements

  • Matric
  • Certificate in Office Administration or relevant qualification is an advantage


  • 3 years’ experience as a receptionist in a professional establishment


  • Computer literacy
  • Communication (verbal and written)
  • Time management
  • Planning and organising
  • Switchboard operation skills


  • Basic administration
  • Indwe’s mission, vision and values
  • Organisational awareness (structures, role players etc.)
  • Indwe policies and procedures

Personal attributes:

  • Interpersonal effectiveness
  • Service excellence
  • Ability to effectively adapt to change
  • Attention to detail
  • Self-motivated
  • Committed
  • Assertiveness
  • Resilience
  • Frontline appearance
  • Professionalism
  • Ability to work under pressure
  • Work according to set policies and procedures

Key Performance Areas

Key Performance Outputs

1. Acknowledge and receive walk-in clients

  • Receive all clients (walk-in and telephonic) professionally.
  • Make the correct referrals.

2. Professionally attend to all switchboard calls

  • Answer calls
  • Accurately direct calls once answered.
  • Accurate message forwarded to the correct person.
  • Lines/switchboard tested daily.

3. Ensure a tidy and welcoming reception environment

  • Ensure that the reception area is neat, presentable and comfortable.
  • Ensure that the Indwe dress code is adhered to for a professional image.
  • Ensure that there is reading material (magazines/ newspaper).

4. Ad hoc task

  • Register incoming mail and messages daily and ensure that these are signed for.
  • Professionally type documents as and when requested.
  • Perform ad hoc tasks as and when required to do so.

About Indwe

All Indwe employees are expected to conduct themselves in a manner commensurate with the Indwe values:


Actively seeking continuous Improvement


To care for our clients with Empathy


Proving the best solutions to our customers


To learn, grow and embrace diversity


To take responsibility and use initiative