About the role
Context (external/internal factors which influence the work environment, taking into account future conditions and strategic requirements):
- Financial services sector
- South African regulatory framework of insurance/brokerage industry
- Competitive environment
- Customer focus
- Service excellence
- Target driven environment
Customers (to whom the service is rendered/impacted upon):
- External clients
- Suppliers (insurers)
- Partnerships
- Internal customers: Indwe divisions and departments
Number of subordinates: 0
Reporting line (immediate manager): Individual Insurance Manager/Branch Manager
Minimum requirements
Education:
- Matric
- Level 4 FETC Short-Term Insurance
- Higher Certificate in Insurance
- Post-matric qualification is an advantage (BComm Risk/Accounting, BBA)
- Passed RE Qualification
Experience:
- Minimum 7 years short-term insurance experience, with 3 of the 7 years in a commercial account servicing and sales capacity
- Experience working in a brokerage
Competencies
Skills:
- Computer literacy
- Communication
- Analytical ability
- Negotiation
- Planning and organising
- Decision making
- Selling
- Listening and assessing
- Time management
- Ability to adapt to change
Knowledge:
- Understanding of the insurance and brokerage industry and environment
- Sound knowledge and understanding of personal lines insurance
- FAIS requirements of a representative
- Legal requirements of the insurance industry
- Technical insurance knowledge (underwriting)
Personal attributes:
- Influential
- Assertiveness
- Flexibility
- Interpersonal effectiveness
- Customer service orientation
- Resilience and tenacity
- Emotional maturity
- Proactive
- Innovative
- Deadline driven
- Attention to detail
Key Performance Areas |
Key Performance Outputs |
1. GROW PORTFOLIO |
- Develop and implement a proactive sales plan according to agreed targets
- Meet agreed new business targets
- Provide after-sales service for new business
- Identify and build relationships with partners
- Write quality new business aligned to sales/marketing plan
- Negotiate with insurers on premiums and quotations
- Do up- and cross-selling on existing and new business
|
2. RETAIL AND MAINTAIN CLIENTS |
- Identify new business opportunities
- Identify opportunities for cross- and up-selling on existing clients
- Liaise with insurers and/or management regarding premiums and quotations
- Build relationships with clients through regular calls and informing them of the latest products
|
3. PERFORM ADMINISTRATION |
- Ensure premium payments processes and debits are discussed and agreed upon with clients
- Ensure data integrity on all policy systems
- General correspondence and emails to clients according to company standards
- Responsible for proactive and reactive underwriting
- Adhere to underwriting criteria; FAIS requirements and set company standards
- Manage incoming and outgoing emails according to set norms and standards
- Provide regular reports and feedback to the manager
|
4. CUSTOMER SERVICE EXCELLENCE |
- Provide a rewarding service experience at all touch points
- Ensure that customer queries are attended to and resolved expeditiously
- Respond to client’s requirements by providing appropriate risk solutions
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About Indwe
All Indwe employees are expected to conduct themselves in a manner commensurate with the Indwe values:
Innovative
Actively seeking continuous Improvement
Nurturing
To care for our clients with Empathy
Driven
Proving the best solutions to our customers
Willing
To learn, grow and embrace diversity
Eager
To take responsibility and use initiative
