About the role
Context (external/internal factors which influence the work environment, taking into account future conditions and strategic requirements):
- Financial services sector
- Regulatory Financial Bodies (IFRS, KING 2)
- South African regulatory framework of insurance/brokerage industry
- Competitive environment
- Customer focus
- Service excellence
- Target-driven environment
Customers (to whom the service is rendered/impacted upon):
- Suppliers
- Internal customers: Indwe divisions and departments
Number of subordinates: 0
Reporting line (immediate manager): Senior Manager: MIS
Minimum requirements
Education:
- Matric maths
- Relevant diploma (degree is an advantage)
Experience:
- Experience working in a finance environment is an advantage
- Insight into business processes
- SQL
- C Sharp (C#)
Competencies
Skills:
- Basic maths
- Computer literacy (Outlook, Word and advanced Excel)
- Communication
- Planning and organising
- Attention to detail
- Time management
- Taking initiative
- Having drive
Knowledge:
- MS Office
- SQL knowledge
- C# knowledge
Personal attributes:
- Interpersonal effectiveness
- Service excellence
- Ability to effectively adapt to change
- Accuracy
- Self-motivated
- Committed
- Result and deadline orientated
- Professionalism
- Ability to work under pressure
- Work according to set policies and procedures
Key Performance Areas |
Key Performance Outputs |
1. SQL Database Administration |
- Ensure data integrity of all databases at all times
- Administer the databases, by identifying and solving database errors where applicable and referring problem errors to management
- Identify, articulate and solve infrastructure challenges
- Extract, transform and load data to and from various systems using SQL
- Develop SQL database integrity audits
- Troubleshoot common client-server issues
|
2. Solutions |
- Work with external and internal customers to ensure software solutions are documented, tested and meet stated requirements
- Based on customer needs and feedback, create code, troubleshoot, fix and verify data integrity and functionality
- Code and manage custom technical processes, tools, and documentation
- Estimate and deliver software solutions/projects within agreed time and budget
- Research new and innovative BI capabilities and effectively apply them to enhance the company’s analytical abilities
- Ability to use and learn new technology that will serve the business
|
3. Customer Service Excellence |
- Provide a rewarding service experience at all touch points
- Ensure that customer queries are attended to and resolved expeditiously
|
4. Performed Administration |
- Ensure data integrity on the databases
- General correspondence and e-mails to clients according to company standards
|
About Indwe
All Indwe employees are expected to conduct themselves in a manner commensurate with the Indwe values:
Innovative
Actively seeking continuous Improvement
Nurturing
To care for our clients with Empathy
Driven
Proving the best solutions to our customers
Willing
To learn, grow and embrace diversity
Eager
To take responsibility and use initiative
