Privacy Policy
Indwe Risk Services has adopted this Privacy Policy as part of the business and operations of the company. Indwe is committed to protecting the personal information of individuals and juristic persons and will ensure that personal information is processed fairly, lawfully and correctly, within the ambit of applicable legislation.
The objective of this policy is to align Indwe's operations with the requirements of the Protection of Personal Information Act (POPIA). It addresses the collection, processing, retention, destruction and security of personal information, together with data breaches and the complaints process.
This policy applies to prospective, previous and current individuals and juristic entities that have interacted with Indwe or shared personal information with Indwe.
Information Officers
Joe Szemerei
Nicky Janse van Rensburg
Personal Information
Personal information may include information collected automatically when you visit our website, information relating to your risk portfolio, information needed for premium collection, and information relating to a loss or claim.
Examples of information we may collect
- Identifying information, such as your name, date of birth and identification number.
- Contact information, such as telephone numbers and email addresses.
- Physical and postal address information.
- Demographic information, such as gender or marital status.
- Financial information, including banking details and financial history where required.
- Other sensitive information required to provide the requested service.
Anonymous, permanently de-identified and non-personal statistical information is not treated as personal information under this policy.
Acceptance and Your Obligations
By requesting Indwe to render a service, you are deemed to have read, understood and accepted this policy. No person under 18 years of age may request services or provide details to Indwe through this website.
You may only submit your own personal information, or another person's information where you have their explicit and specific permission to do so.
Indwe may amend this policy. Updated terms will be published on the website or communicated where appropriate, together with the effective date.
Collection and Processing
Indwe will collect and process personal information in accordance with applicable laws and when you request a product or service. Information may be used to:
- Analyse your risk portfolio and provide an efficient insurance service.
- Provide quotations for financial products and services.
- Verify your identity.
- Manage your insurance portfolio.
- Process insurance claims on your behalf.
- Keep your information current and accurate.
- Meet legal and regulatory obligations.
- Market relevant products where you have provided the necessary consent.
If external communication platforms are used, Indwe cannot guarantee the security of information processed outside its official systems.
Recording, Storage and Ownership Changes
Personal information may be recorded and stored on Indwe devices, insurer systems, voice-recording systems, financial systems, secure servers and compliant hard-copy storage facilities.
Indwe's official communication platforms include Indwe email addresses, Microsoft Teams, published telephone lines, the official website and authorised client portals. Indwe cannot guarantee the safety of personal information shared through unauthorised external platforms.
If Indwe undergoes a change in ownership, merger, acquisition or sale of assets, rights relating to personal information may be assigned to a successor or purchaser. Where applicable, affected data subjects will be notified.
Personal information will not be transferred across a country border without the required consent or lawful basis. Where information is stored outside South Africa, the applicable safeguards and legal requirements will apply.
Your Rights and Choices
Indwe aims to keep personal information accurate, complete and up to date. You may request access to or correction of your information by contacting your broker, emailing indwe@indwe.co.za, or calling Indwe. Identity verification may be required before information is disclosed or updated.
Marketing consent
You may choose whether to receive marketing and promotional communication. Opting out will not prevent necessary administration or service communication relating to your existing insurance portfolio.
Security, Incidents and Complaints
Indwe applies appropriate organisational and technical safeguards to protect personal information. If a breach or possible breach occurs that may affect your information, Indwe will act in accordance with its breach procedures and applicable law.
Report a suspected breach, privacy enquiry or complaint to POPI@indwe.co.za.
Website Disclaimer
Information on this website is provided “as is” and without warranties of any kind, whether express or implied. The website may contain technical inaccuracies or typographical errors, and information may be changed, updated or improved without notice.
References to products, programmes or services do not necessarily mean that they are available in every country or location. Please consult an Indwe representative for information relevant to your circumstances.
Links to external websites, social media accounts, applications or documents are provided for convenience. External resources are independent from Indwe, and Indwe does not control or accept responsibility for their content, availability, accuracy or use. The inclusion of a link does not necessarily constitute endorsement.
Users are responsible for taking reasonable precautions to protect their devices and information from viruses, malware or other destructive material. To the extent permitted by law, Indwe will not be liable for direct, indirect, special or consequential loss arising from use of this website or a linked resource, including loss of profits, business interruption, programs or data.
Website content is intended for general information only and should not be treated as personalised financial, insurance or legal advice. Any reliance on the information is at the user's own risk. Every effort is made to keep the website available, but Indwe is not responsible for temporary unavailability caused by technical issues beyond its control.
Unless otherwise stated, prices are quoted in South African Rand and include VAT. Third-party products and services are supplied subject to the terms between the user and the relevant third party. Indwe makes no representation that a third-party product, service or supplier is suitable for a particular purpose.
Contact Us
Email: indwe@indwe.co.za
Privacy enquiries: POPI@indwe.co.za
Telephone: +27 (0)11 912 7300
Address: 61 Central Street, Houghton Estate, 2198
Policy review: This policy is reviewed annually, or more frequently when material regulatory changes require it.
Contact Indwe
Social Media Disclaimer
User-generated content does not necessarily reflect the views of Indwe, its employees, representatives or affiliates. Indwe encourages respectful participation and may remove content or restrict access where content:
Indwe will respond in English wherever reasonably possible.