Emergency Assistance

Very careful thought and attention to detail has been put into our range of Emergency Assist services. This is to ensure that you and your loved ones are well looked after in every emergency, whether big or small, at home or far away.

Roadside Assist

Our Roadside Assist service includes vehicle breakdown assistance, whether it's a flat battery at home or a punctured tyre in the middle of nowhere. We’ll arrange for your car to be towed if it needs to be taken in for repairs, and if you’re stranded more than 100 kilometres from home, we'll organise a lift or an overnight stay. To keep your loved ones informed, we’ll even relay messages on your behalf. In the case of a vehicle accident we’ll take care of the towing and storage of your vehicle.

In order to qualify for accident services the vehicle must be Comprehensively Insured with Indwe. If not, Indwe Emergency Assist and Lifestyle Benefits will provide help, but the cost will be for the client’s account.

Medical Assist

Whether you’re at home or on the road – you can be assured of getting the help you need. Our medical assistance includes the arrangement of road or air transport to the nearest appropriate medical facility. If you have children in your care that need to be supervised, you can trust us to make sure that they are well looked after.

Home Assist

When you have an emergency at home, we’ll organise a qualified locksmith, plumber, electrician or glazier to attend to your problem. In the event that you need assistance to be carried out within 2 hours – to prevent consequential damages – please make use of the 24-hour helpline for emergency household repairs. The service covers the call-out fee and one hour of labour (to a maximum of R500).

Additionally, we can refer you to preferred service providers and experts, to assist with any renovations, repairs and maintenance of your home.

Legal Assist

You and your family have access to qualified lawyers and legal advisors through a 24-hour legal advice line. Get assistance with legal documents, a legal consultation, drafting of letters of demand, and help finding a good lawyer when you want to take matters further. Through this service you get comprehensive support and assistance on any aspect of the law, such as criminal law, family law, insurance law, child law, labour law and motor law.

With Legal Assist you get the help you need – when you need it.

Map Assist

Use this 24-hour directions service and you’ll never get lost again. Phone the helpline for directions before you leave or while you’re on your journey to check that you are on the correct road. Whether you need assistance during the day or night, the service is always available to help you easily find your destination. The helpline is only available when travelling within South Africa’s borders. It offers detailed map information for major metropolitan areas, including Johannesburg, Pretoria, Cape Town, Port Elizabeth, etc. and basic route information on rural areas.

Take Me Home

Make use of our designated driver service and you can still enjoy yourself on a night out. You can rely on our team of professional drivers to always get you home safely, with the added convenience of being driven home in your own vehicle. Take Me Home is available within a 50km radius of city centres in Johannesburg, Pretoria, Cape Town, Durban, East London, Port Elizabeth, Nelspruit, Polokwane, Bloemfontein and George.

This service is limited to 6 incidents per annum and must be booked in advance.

Download - Emergency Assistance cover effective from 01/04/2015

Terms and conditions apply.

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