Financial Advisor Long-Term Insurance

About the role

Context (external/internal factors which influence the work environment, taking into account future conditions and strategic requirements):

• Financial services sector
• South African regulatory framework of insurance/brokerage industry
• Competitive environment
• Customer focus
• Service excellence
• Target driven environment

Customers (to whom the service is rendered/impacted upon):

• There are arrangements within the group business to have the opportunity to provide advice to the client base as well as ne clients with an attractive financial model.
• It includes supportive business and sales support underpinned by a number of other doors opening opportunities.

Values (All Indwe employees are expected to conduct themselves in a manner commensurate with the Indwe values):

• Innovative
  Actively seeking continuous Improvement
• Nurturing
  To care for our clients with Empathy
• Driven
  Proving the best solutions to our customers
• Willing

Number of subordinates: None
Reporting line (immediate manager): Individual Insurance Manager/Branch Manager

Minimum requirements

Education:

• Matric
• Wealth Management NQF L5 qualification or higher
• Passed exam RE: Representatives
• Own vehicle and drivers' license

Experience:

• Previous experience within the Financial Services Industry and/or sales environment will be an added advantage.

Competencies

Skills:

• Computer literate
• Build excellent client relationships/service orientation
• Entrepreneurial/Business orientation
• Self-discipline
• Ability to work in an organized manner
• Self-confidence
• Drive/performance orientation
• Interpersonal skills
• Communication/presentation skills

Knowledge:

• Understanding of the insurance and brokerage industry and environment
• Sound knowledge and understanding of personal lines insurance
• FAIS requirements of a representative
• Legal requirements of the insurance industry
• Technical insurance knowledge (underwriting)

Personal attributes:

• Influential
• Assertiveness
• Flexibility
• Interpersonal effectiveness
• Customer service orientation
• Resilience and tenacity
• Emotional maturity
• Proactive
• Innovative
• Deadline driven
• Attention to detail

 

Key Performance Areas	Key Performance Outputs
1. GROW PORTFOLIO	Develop and implement a proactive sales plan according to agreed targets Meet agreed new business targets Provide after-sales service for new business Identify and build relationships with partners Write quality new business aligned to sales/marketing plan Negotiate with insurers on premiums and quotations Do up- and cross-selling on existing and new business
2. RETAIL AND MAINTAIN CLIENTS	Identify new business opportunities Identify opportunities for cross and up-selling on existing clients Liaise with insurers and /or management regarding premiums and quotations Build relationships with clients through regular calls and informing them of the latest products
3. PERFORM ADMINISTRATION	Load policies, amendments and endorsements on the system promptly Ensure premium payments processes and debits are discussed and agreed upon with clients Ensure data integrity on all policy systems General correspondence and e-mails to clients according to company standards Responsible for proactive and reactive underwriting. Adhere to underwriting criteria; FAIS requirements and set company standards General correspondence and e-mails to clients according to company standards Manage incoming and outgoing e-mails according to set norms and standards. Provide regular reports and feedback to the manager
4. CUSTOMER SERVICE EXCELLENCE	Provide a rewarding service experience at all touch points Ensure that customer queries are attended to and resolved expeditiously Respond to client’s requirements by providing appropriate risk solutions Establish long-term relationships with clients Financial planning for clients

 

About Indwe

All Indwe employees are expected to conduct themselves in a manner commensurate with the Indwe values:

Innovative

Actively seeking continuous Improvement

Nurturing

To care for our clients with Empathy

Driven

Proving the best solutions to our customers

Willing

To learn, grow and embrace diversity

Eager

To take responsibility and use initiative